If you receive an error when importing the bank, it’s usually caused by your DAW not having permission to write the files.
Windows: Try running your DAW (FL Studio, Ableton, etc.) as an administrator. Then, import the bank again.
Mac: Make sure Analog Lab or Pigments has Full Disk Access in your Mac’s System Settings → Privacy & Security. You may need to restart your DAW after enabling this.
In most cases, one of these fixes resolves the issue.
After purchase you'll get a PDF with the instructions and troubleshoot.